Privacy Policy

1. Introduction

ButterPOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point of sale platform and services, including our mobile application available on the Apple App Store ("App") and our website.

By using ButterPOS, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect the following categories of information:

Information You Provide

• Account information (name, email address, phone number, company details)
• Financial information (bank account details, payment information)
• Supplier and vendor information
• Transaction and payment history
• Communications with our support team

Information Collected Automatically

When you use our App or services, we may automatically collect:

• Device information (device model, operating system version, unique device identifiers)
• Usage data (app features accessed, interaction patterns, session duration)
• Log data (IP address, access times, pages viewed, app crashes and diagnostics)
• Network information (internet connection type, mobile carrier)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent transactions
• Diagnose and fix technical problems, including app crashes
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with the following categories of third parties:

• Service providers who assist in our operations (hosting, analytics, customer support)
• Financial institutions and payment processors for transaction processing
• Legal authorities when required by law, regulation, or legal process
• Business partners in connection with a merger, acquisition, or sale of assets (you would be notified of any such change)

5. Third-Party Services and SDKs

Our App may use third-party services that collect information used to identify you. These third-party service providers have their own privacy policies addressing how they use such information. We encourage you to review their privacy policies.

6. Tracking and Advertising

We do not track you across apps or websites owned by other companies for advertising purposes. We do not use Apple's advertising identifier (IDFA) or participate in cross-app tracking. If this changes in the future, we will request your permission via Apple's App Tracking Transparency framework before any such tracking occurs.

7. Data Security

We implement bank-grade security measures including AES-256 encryption, secure data centers, and regular security audits to protect your information. Data transmitted between the App and our servers is encrypted using TLS. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and financial record-keeping. When your data is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Account Deletion

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time where we rely on consent to process your data

Account Deletion: You may request deletion of your account and associated personal data at any time by contacting us at privacy@butterpos.ai. Upon receiving your request, we will delete your account and personal data within 30 days, except where we are required to retain certain information by law or for legitimate business purposes (such as financial record-keeping obligations).

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us at privacy@butterpos.ai.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from your country. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide notice through the App or via email. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: privacy@butterpos.ai
Address: Jakarta, Indonesia